If the customer hasn’t logged in to their energy provider or selected a tariff from the library (e.g., if FlatPeak doesn’t have it or it’s missing), Connect will try to gather the tariff information by asking a series of questions, starting with the tariff structure. On this page, the customer can choose from three options:
OptionDescription
FIXEDCustomer will be requested to input their fixed (flat) tariff rate.
TIME_OF_DAYCustomer will be requested to input their variable tariff rate.
MARKETConnect will automatically detect the customer’s market rate using their postal address. It will then provide the customer with an option to indicate what fees and/or surcharges they are paying to their provider on top of that rate.
ADVANCEDEnables you to build a custom page where your customer can input complex tariff structures — including seasonal rates, special days, consumption tiers, and more. If you plan to use this option, contact support for integration guidance.
This option is only available if you set actions.advanced_tariff_capture to true when creating the connect_token.