Connect will return this page if it cannot instantly access the customer’s tariff, such as during a provider’s system outage. Page actions explained:
ActionResult
SAVESaves tariff configuration and closes the page. Connect will continue to try to connect the tariff in the background.
DISCONNECTDisconnects the pending tariff and enables the customer to go through the Connect flow again.
DISMISS_DIRECTDisconnects the pending tariff and automatically skips the DIRECT option when the customer selects their provider.
When a customer clicks Save, Connect will immediately complete the session, and you can obtain the Location ID. However, Tariff Rates and other API endpoints will return error 422 (“code”: “pending_connect”) until FlatPeak’s backend systems can access the tariff; this can happen in a minute, an hour, or a day. If the tariff cannot be accessed for over 48 hours, FlatPeak systems will send a webhook tariff.fetch.failed