This list of Subprocessors (“Subprocessors”) accompanies the Terms of Service entered into between you, the Customer, and FlatPeak. Capitalised terms used in this Subprocessors that are not defined herein have the meanings given to them in the Terms of Service. FlatPeak engages with third-party Subprocessors to help us provide Services to our Customers. These Subprocessors store Customer Data (data you submit to your FlatPeak account) and assist FlatPeak with processing it.

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Core Infrastructure Subprocessors

NameNature of ProcessingLocation
Amazon Web Services, Inc. (AWS)Cloud service providerUSA, Ireland, United Kingdom, Singapore
Fly.ioCloud service providerUSA, Canada, Ireland, United Kingdom, France, Germany, Netherlands, Sweden, Spain, Japan, Singapore, Australia, Poland
MongoDB AtlasCloud database providerUSA, Ireland, United Kingdom, Singapore

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Auxiliary Subprocessors

NameNature of ProcessingLocation
DataDogApplication performance monitoring, infrastructure and network monitoring, and error capturingUSA, Ireland
SnowflakeData intelligence platformUSA
SentryError Capturing and monitoringUSA, Ireland
StytchEnd-user authentication capabilities within InterfacesUSA
StripePayment processingUnited Kingdom, Ireland, USA
OsanoData privacy providerUSA

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AI Functionality Subprocessors

NameNature of ProcessingLocation
Amazon Web Services, Inc. (AWS)Artificial intelligence providerUSA
OpenAIArtificial intelligence providerUSA

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Supporting Subprocessors

NameNature of ProcessingLocation
CloseCustomer support platform providerUSA, Ireland
HelpScoutCustomer support platform providerUSA
Google AnalyticsBusiness intelligence softwareUSA

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Updates to Subprocessors

As FlatPeak’s business continues to grow and evolve, this list of Subprocessors may change. All Dashboard Users will receive notifications about upcoming changes via their registered email at least 14 calendar days before the changes take effect.