Effective date: 22 February 2022
Priority Level | Description | Target Response Times |
---|---|---|
Priority 1 | The operation of Services is critically affected (not responding to requests or serving content) for many users; no workaround is available. | 1 hour |
Priority 2 | Services are responding and functional but performance is degraded, and/or Incident has a potentially severe impact on the operation of the Services for multiple users. | 2 hours |
Priority 3 | Non-critical issue; no significant impact on the performance of the Services but user experience may be affected. | 12 hours |