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When implementing Flatpeak, you will need to provide your support team with tools to quickly assess the status of customers’ tariff connections and assist with making changes. This guide shows how to use Flatpeak’s tools to add visibility and control of tariff connections directly into your Support Dashboard.

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Reuse the Tariff settings page from your app

The fastest way to see what your customer sees and, if required, modify it, is to integrate Flatpeak into your support tools by building a version of the Tariff settings page inside your Support Dashboard:
Tariff settings page guide.

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Implementation plan

Flatpeak assigns tariffs at the Location level, with each Location optionally linked to a Customer.Your system should support one-to-many relationships between customers and locations unless you only allow one location per customer.Alternatively, you can skip creating Customer objects in Flatpeak and limit your integration to Locations only.
The following plan assumes you support multiple locations per customer:
StepAction
1For each customer account, check if any Location has a Flatpeak Location ID.
2For each Location with a Flatpeak Location ID, implement a status snippet similar to the illustration above. Refer to Tariff settings for details.
3Allow your support team to view the tariff status and launch Connect on behalf of the customer and manage their tariff.